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FAQ
Why is my page not displaying correctly? You may be using a web browser that is not supported by this website. Currently supported browsers include Internet Explorer 8, 9, 10, or 11, Mozilla Firefox versions 9 and higher, Google Chrome 25 or higher, and Apple Safari 5.1.7. You can download the latest version of Internet Explorer by clicking here. In order to access your 401(k) plan information, your browser must be java-enabled. If you have Internet Explorer:
If anico.com is listed in the second box, select it and click the Remove button, then Close. The screen will refresh and the logon menu will then be displayed. Why does the page not refresh or reload? This web site is not cached for security reasons. This may cause your browser not to refresh or reload the page. You will most likely be taken back to the login screen if you attempt to refresh or reload a page after you have logged in. Why do I get a message that says "This session is no longer active. Please login again"? For security reasons, your session will timeout and force you to login again if you do not go to a new page within the session timeout limit of 20 minutes. Why does the Back button behave unexpectedly? This web site is not cached for security reasons. This may cause unexpected results when using the browser's Back button. For most reliable navigation of the web site, use the links on the left side of the screen instead of using the Back button. What should I do if my PIN is blocked and I cannot login? Please e-mail the following information to Pension Assist:
Return to the top. To return to the American National Insurance Company 401(k) Plan Access System, please click here. |
